When ERP and CRM systems are separate, data often needs to be entered manually into both systems. This leads to the risk of data duplication and inaccuracies. Mistakes can happen during data entry, leading to inconsistencies that can cause confusion and errors in financial reporting, customer interactions, and decision-making.
Without integration, the finance team might not have real-time access to customer-related data, and the sales or customer service teams might lack current financial information. This can result in delayed responses, uninformed customer interactions, and missed business opportunities.
QGate are proud to announce that we’re inviting Microsoft Business Central specialists, Dynamics Consultants (www.d-c.co.uk) to share their experiences and the benefits of integrating your ERP + finance solution with your CRM.
Stuart Hardman is an experienced Dynamics Consultant having worked with Microsoft Dynamics Navision, NAV and Business Central for over 20 years, 18 of those as a lead consultant on numerous projects with various Microsoft Dynamics partners.
He also has experience working and implementing solutions with major companies and groups in retail, distribution, and service management, as well as smaller companies looking to implement their first integrated ERP solution. In early 2020 Stuart took up his new role as Commercial Manager responsible for products and partnerships at Dynamics Consultants.
