The rate at which new software implementations fail is alarming. It’s widely researched and documented that up to 70% of all software implementations fail to meet their objectives.
According to McKinsey & Co, 17% fail so badly they effect the very existence of the businesses deploying them.
The reasons for failure range from wrong partner choice, going over-budget, missed timelines, lack of clear objectives etc.
Even successfully deployed systems are prone to failure. A key reason for that is poor user adoption.
According to our Partner – ClickLearn, who are a Digital Adoption & User Training platform:
- 83% of senior executives state their biggest challenge is getting staff to use software
- Only 37% of sales reps use their company CRM
