Enabling Staff with Training and Support
Self-service training and support can often consist of pages of technical jargon. Materials can be generic, and comprehension and retention of the ‘training’ are low. In-person training is often preferred. But scheduling convenient training sessions can be expensive and time-consuming. Unsupported users are more likely to make mistakes and be reluctant to adopt the system.
Bespoke ClickLearn training is versatile and accessible onsite or offsite, 24 hours a day, 365 days a year. Users can utilise their preferred media formats for training, increasing retention of information. 45 languages and dialects are also supported for training materials, supporting international training.
Optimising Systems and Empowering Users
Empower users to suggest process improvements as they are training. ClickLearn’s unique feedback option allows users to propose enhancements to processes that they work with. At the same time as your user is learning the system, you are receiving crucial feedback on the effectiveness of everyday processes. Employees are happy to adopt a system that works with them rather than against them.
Conventional onboarding can be time-consuming, inconsistent, and varied in effectiveness. New users of your system either have to take time out to travel to an expensive, generic training course or are trained by a current user of your system. Generic training courses don’t reflect your processes and user to user training is often conflicting and lacking in context.
ClickLearn’s resources use the environment your user is working in and accommodate different learning styles. Users are coached with process guidance straight from the top – they will be shown how your business operates, and why the process is there.
Conquering User Acceptance Training
Traditionally, User Acceptance Training (UAT) can push back system rollout. Writing test scripts and documentation, and hiring trainers for your testers takes time. Your testers explain feedback to developers, taking time to replicate context.
With ClickLearn, UAT is faster and more thorough than ever. Testers provide feedback from inside the system, automatically capturing context with no replication required. Your training materials can not only act as UAT scripts but can easily be repurposed as user training post-rollout.