The 2021 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform, offers many new capabilities and updates due for release between October 2021 and March 2022.
Microsoft Dynamics 365
Dynamics 365 Marketing sees improvement in capabilities for creating moments-based and segment-based customer journeys that take personalisation to the next level.
Marketers will be able to create segments for leads and custom entities in the new segmentation builder experience, using natural language to build segments and target audiences quickly and easily.
Dynamics 365 Sales launches the general availability of Deal Manager, a new workspace for managing your pipeline, as well as enhancements to the integration between Dynamics 365 Sales and Microsoft Teams, including more collaboration tools and calling capabilities. There’s also integration enhancements for LinkedIn, with easy access to Sales Navigator, and productivity enhancements including forecasting updates and guided selling. Several new capabilities are also coming to the Dynamics 365 Sales mobile application, which is available for both iOS and Android.
Dynamics 365 Customer Service enhances knowledge authoring with AI-suggested keywords and brief descriptions for knowledge articles. The intelligent routing service uses a combination of AI models and rules to assign incoming service requests from all channels (cases, entities, chat, digital messages, and voice) to the best-suited agents. Additionally, there are improvement to routing diagnostics for supervisors and improved historical analytics.
Microsoft Power Platform
Power BI Pro offers new report authoring tools to enhance creator experience. Consumer experiences continue to evolve, with Excel export from table and matrix visuals and easy creation from Microsoft Dataverse and Dynamics 365. Power BI integration in Microsoft Teams continues to evolve, deepening the integration in channels, chats, and notifications within Teams.
Power Apps offer significant improvements for developers of all skill levels, improving the complexity and usability of apps that can be created across the web and mobile devices. Developers can now take advantage of intelligent authoring, using AI in Power Apps Studio to generate code using natural language for rapid app development. Makers will also be able to configure apps for offline use using a reinvented maker experience.
Power Automate continues to improve in several areas including Cloud flows with templates for Microsoft Teams and further integrations enabling administrators to push solutions that contain flows across the teams in their organisation. Document automation, an end-to-end solution for processing documents at scale for document data extraction, becomes generally available during this release wave.
Power Virtual Agents brings improvements in the authoring experience with topic suggestions from bot sessions, Power Apps Portals integration, data loss prevention options, proactive bot update messaging in Microsoft Teams, and more. There’s also Power Automate integration with enhanced error handling and new topic trigger management to improve a bot’s triggering capabilities.
We will bring you further details over the coming months, however if you have any questions please contact us.