How to create a short cut to open CRM in a separate web browser window

Microsoft Dynamics 365 Technical Article

Article sections

    Summary: Here’s a tip on how to create a short cut to open CRM in a separate web browser window
    Article Type: Information / Tips
    Related Product: This article relates to the following products:

    • Microsoft Dynamics CRM
    • Microsoft Dynamics 365
     Related Articles:  How to track meeting invites in Microsoft Dynamics CRM

    When running Microsoft Dynamics CRM / Dynamics 365, it is useful to be able to open a new window specifically to run CRM.  This allow the user to switch between applications rather than remembering to click on a tab having switched round to your general browser window.  Also, it is less likely to close the specific browser window by accident.

    Set up a short cut for Chrome

    Search Chrome and copy


    Paste a short cut to your desktop


    Then set the Target to:

    “C:\Program Files (x86)\Google\Chrome\Application\chrome.exe” – app=the url of your CRM/


    “C:\Program Files (x86)\Google\Chrome\Application\chrome.exe” – app=


    Suggest setting the Run: to Maximised

    Suggest changing the Icon to something that clearly identifies the shortcut as being Dynamics CRM / Dynamics 365.

    Set up a short cut for IE

    The process is very similar to Chrome, except that details of the Target command are simpler. Example:

    “C:\Program Files\Internet Explorer\iexplore.exe”


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