Summary: Steps on how to prepare files and databases ready for upload to the QGate FTP.
Article Type: Information / Troubleshooting / Support
Related Product(s): This article relates to all products
Related Articles:


Uploading files and databases to FTP

From time to time, it may be required to upload files to the QGate FTP site.  Here are some simple steps to optimise the process.

Step 1: Identify and prepare files or database

The first step is to identify and prepare the items you want to upload to QGate FTP.

  • Files should be gathered up and put in one.  Good practise is to create a new folder called “Send to QGate”
  • Files and logs should be labelled correctly
  • Take a back up of the database or take a copy of a back up already made

Step 2: Compress the files or database

Use the compression tool compress the files or database.  This will improve the transfer time.  QGate supports a variety of compress tools including:

  • Windows standard compression tool
  • WinZip
  • WinRAR
  • 7-Zip

If your preferred tool is not on the list then contact support@qgate.co.uk to discuss your options.

Step 3: Upload to FTP using an FTP Client

Download an FTP client from the internet.  QGate uses FileZilla.  Using an FTP client will allow the upload to reconnect if the connection breaks.  The larger the file, the more likely it is to break.

Log in details to the FTP will be provided by QGate on request.

Related Information: