Summary: A guide on how to change the password stored by the Documents Core Pack for Microsoft Dynamics CRM Add-on.
Article Type: Information / Support / Issue Resolution
Related Product(s): This article relates to the following products:

  • Microsoft Dynamics CRM
  • Microsoft Dynamics 365
  • Documents Core Pack
Related Articles: None

Updating the CRM password within Documents Core Pack

When using the Documents Core pack add-on for Microsoft Dynamics 365 / Dynamics CRM it is sometimes not possible to use the integrated security option for authentication.

This means that the CRM username and password must be specified in the product configuration.

Many companies have corporate policies which cause their passwords to expire after a set number of days, people may also change their passwords for security reasons or simply because they forgot the old one!

If for any reason the CRM password has been changed. This will also need to be updated within the Documents Core Pack configuration.

To access the Documents Core Pack configuration right-click on the DocumentsCorePackDataProvider in the notification area of the Windows taskbar and select Config

Select Config in the Windows Taskbar of Documents Core Pack

Select Config in the Windows Taskbar


This will bring up the DocumentsCorePack Dataprovider click Change Logon:

Select Change Logon in the DocumentsCorePack Dataprovider area

Select Change Logon in the DocumentsCorePack Dataprovider area

Look for the Authenticated as: section. This should contain three editable fields for username, domain and password.

Look for the Authenticated As section within the CRM Connection setup

Look for the Authenticated As section within the CRM Connection setup

If these cannot be edited, check whether the Use default credential tickbox is checked.

If this tickbox is checked your password will have automatically updated and will not need to be changed.

Amend the contents of the password field to reflect the new password. You can check whether the password has been entered correctly by seeing if you are able to retrieve the CRM organisations.

To check this, click the Retrieve all Organizations button. This should populate the Organization information list with at least one entry, if it returns an error try re-entering the password.

Ensure the correct Organization is selected in the Organization information list.

Select OK.

The password has now been updated and the product should work as normal.

Related Information: